Privacy Policy

1. Summary

Arrival is designed to work without an account. We do not require your name, email address, phone number, or profile details to use the core features. Most data used by Arrival stays on your device.

2. Information the app uses

Location information. Arrival can use your location to track trip progress and alert you when you are near your chosen destination. Depending on the permissions you grant, the app may access location while the app is in use and, during active tracking, in the background.

Search and maps. When you search for places in Arrival, the app uses Apple MapKit services to provide suggestions and results. Search text and related request details may be processed by Apple.

Saved places and history. Arrival can store recent start points, destinations, app settings, and trip-related history locally on your device so you can reuse them.

Notifications. Arrival uses notifications to deliver arrival alerts and related tracking messages. We do not send advertising notifications.

Live Activities / Dynamic Island. If enabled, Arrival may show trip progress and destination-related information on the Lock Screen or Dynamic Island.

Purchases / subscriptions. If Arrival offers paid features, purchases are processed by Apple's App Store. We do not receive your full payment information. Apple may provide non-sensitive purchase, subscription, transaction, receipt, renewal-status, or entitlement information so Premium features can be unlocked and supported.

3. What we do not collect

• Your name, phone number, or personal profile information for core use
• Your precise location history on our servers as part of normal operation
• Advertising identifiers for ad targeting

4. How we use information

• Provide place search and map-related features
• Track trip progress and trigger arrival alerts
• Show and manage saved places, preferences, or recent history on your device
• Provide optional Live Activity updates
• Enable Premium features, purchase restoration, entitlement support, fraud prevention, diagnostics, and service reliability where applicable

5. Sharing of information

We do not sell your personal data.

• Apple MapKit may process search and map requests to return results
• Apple / App Store may process payments, subscriptions, refunds, and entitlement status
• Service providers may process diagnostics, analytics, hosting, support, email, or platform-operation data where needed
• Information may be disclosed if required by law or where needed to protect rights, safety, security, service integrity, or legal claims

6. Data storage and retention

• Saved place history is stored locally on your device until you clear it or remove the app
• Tracking-related location use is processed during active tracking
• The app is not intended to upload your precise location history to our servers as part of normal operation
• Purchase, support, diagnostic, or legal records may be retained where reasonably needed for support, security, fraud prevention, dispute handling, legal claims, or compliance

7. Your choices and controls

• Location: iOS Settings > Privacy & Security > Location Services > Arrival
• Notifications: iOS Settings > Notifications > Arrival
• Live Activities: iOS settings depending on iOS version and Lock Screen controls
• Clear history: in-app if provided, or by deleting the app
• Under Hong Kong privacy law, you may request access to and correction of personal data we hold about you, subject to lawful limitations.

8. Important visibility note

Notifications may appear on your Lock Screen, and Live Activities may appear on your Lock Screen or Dynamic Island. Anyone who can see your device screen may be able to view that content while it is active.

9. Children’s privacy

Arrival is not designed to knowingly collect personal information from children. If you believe a child has provided personal data without proper consent or supervision, contact us.

10. Security

We use reasonable administrative, technical, and organizational measures appropriate to the nature of the information. No app, device, network, or storage system can be guaranteed to be completely secure.

11. Changes to this policy

We may update this Privacy Policy to reflect app, legal, operational, or security changes. The effective date will be updated when changes are published.

12. Contact

If you have questions about this Privacy Policy or data requests, contact kitvalimited@gmail.com.