Refund Policy

1. Different payment types

BookMay may involve different payment types: payments or deposits for services provided by businesses, app-store purchases, business subscription plans, payment-provider transactions, or direct payments to KitVa. The refund path depends on which type of payment was made and who received the payment.

2. Service bookings with businesses

For appointments, reservations, classes, consultations, treatments, repairs, and other services listed by businesses, the business is normally responsible for the service, price, deposit, cancellation rule, refund decision, and customer handling unless BookMay expressly states otherwise.

Customers should review the business listing, booking screen, cancellation cutoff, deposit terms, and any messages from the business before confirming a booking. If you need to cancel or request a refund for a business service, contact the business through BookMay or through the contact details shown by the business.

3. Booking status and cancellations

A booking may be pending, confirmed, completed, or cancelled. Some businesses require approval before confirmation. Cancellation availability may depend on the business cancellation cutoff, booking status, payment status, service preparation, and applicable law.

Cancelling in the app does not automatically guarantee a refund unless the applicable business, payment provider, or BookMay checkout terms say so.

4. App Store purchases and subscriptions

If BookMay or BookMay Business offers paid features, subscriptions, or in-app purchases through Apple, Apple normally handles billing, subscription management, cancellation, and refund requests under Apple policies. KitVa cannot directly refund App Store transactions unless Apple provides a specific mechanism for us to do so.

Deleting the app does not cancel an auto-renewing subscription. You must manage or cancel subscriptions through your Apple ID subscription settings or the relevant app-store process.

5. Business plans or direct KitVa payments

If a business pays KitVa directly for a BookMay Business plan, setup service, or other paid feature, the refund and cancellation terms shown at purchase or in the applicable order, invoice, or plan terms apply. Unless those terms say otherwise, fees for periods already used, setup work already performed, or custom work already delivered are generally non-refundable.

6. Fraudulent or unauthorized business activity

Where a business account, subscription, setup service, or paid feature is suspended or terminated because of suspected or confirmed impersonation, unauthorized shop registration, fake listings, malicious bookings, fraudulent activity, infringement, misuse of customer data, or other material breach, payments to KitVa are non-refundable and non-creditable to the maximum extent permitted by law and applicable app-store or payment-provider rules.

This includes scenarios where a person registers another merchant's shop, accepts or creates bookings without authority, or causes customers to attend a shop where no booking was arranged by the real business.

If Apple or another platform or payment provider controls the transaction, refund eligibility is decided under that provider's rules. A platform refund, if granted, does not prevent KitVa from banning the account, preserving records, reporting abuse, or seeking recovery of losses.

7. Payment provider processing

Refund timing may depend on banks, card networks, app stores, payment processors, and other providers. Processing fees, currency conversion, bank charges, or taxes may not always be returned, depending on the payment provider and applicable rules.

8. Disputes between customers and businesses

If a refund dispute relates to a business service, customers and businesses should first try to resolve it directly. BookMay may provide records such as booking status, messages, and payment references where available, but KitVa is not required to decide every service dispute unless we expressly agree or applicable law requires it.

9. Fraud, abuse, and mistaken payments

We may refuse, delay, reverse, set off, or investigate refunds where we suspect fraud, abuse, chargeback misuse, account compromise, policy breach, unauthorized business activity, infringement, malicious bookings, or mistaken payment. We may request information needed to verify a payment or refund request.

10. Statutory rights

Nothing in this Refund Policy limits any non-excludable statutory rights you may have under applicable law, including mandatory consumer rights that apply to a transaction.

11. Contact

For BookMay product or payment questions involving KitVa, contact kitvalimited@gmail.com.

For a refund involving a service provided by a business, contact that business first through BookMay or through the contact details shown on its listing.