Refund Policy

1. App Store subscription plans

BookMay Business currently offers monthly auto-renewable App Store subscriptions for merchant shop capacity: 1 Shop Plan, 2 Shops Plan, 3-5 Shops Plan, and 6-20 Shops Plan.

This website does not provide an external payment flow or web subscription checkout for BookMay Business. Subscriptions are purchased in the iOS app through Apple's in-app purchase system.

2. Apple billing and cancellation

Billing is handled by Apple. Subscriptions renew monthly until cancelled. You must manage or cancel a BookMay Business subscription through Apple ID subscription settings or Apple's subscription-management flow.

Deleting the app, closing a BookMay Business account, hiding a shop, or stopping use of the service does not cancel an Apple subscription. Cancellation normally stops future renewal but does not automatically refund the current billing period.

3. Refund requests

Refund eligibility for App Store subscriptions is decided by Apple under Apple policies. KitVa cannot directly refund App Store transactions unless Apple provides a specific mechanism for us to do so.

Prices, taxes, local currency, billing dates, renewal status, upgrade or downgrade handling, and refund timing may depend on Apple, banks, card networks, and applicable App Store rules.

4. Fraudulent or unauthorized business activity

Where a business account, subscription, or paid feature is suspended or terminated because of suspected or confirmed impersonation, unauthorized shop registration, fake listings, malicious bookings, fraudulent activity, infringement, misuse of customer data, staff misuse, or other material breach, KitVa may deny credits or discretionary refunds to the maximum extent permitted by law and applicable App Store rules.

This includes scenarios where a person registers another merchant's shop, accepts or creates bookings without authority, uses another merchant's name, address, logo, phone number, staff details, or service descriptions, or causes customers to attend a shop where no booking was arranged by the real business.

An Apple or platform refund, if granted, does not prevent KitVa from banning the account, preserving records, notifying affected parties, reporting abuse, or seeking recovery of losses, chargebacks, investigation costs, legal costs, and other remedies available under law.

5. Provider processing

Processing fees, currency conversion, bank charges, card-network handling, App Store rules, taxes, or local price adjustments may affect the final amount charged or refunded.

6. Business disputes with customers

If a dispute relates to a business service listed or managed through BookMay, the customer and business should first try to resolve it directly. BookMay may provide records such as booking status, messages, cancellation settings, and relevant references where available, but KitVa is not required to decide every service dispute unless we expressly agree or applicable law requires it.

7. Fraud, abuse, and mistaken payments

We may refuse, delay, reverse, set off, or investigate refunds where we suspect fraud, abuse, chargeback misuse, account compromise, policy breach, unauthorized account activity, impersonation, malicious bookings, infringement, misuse of customer data, or mistaken payment. We may request information needed to verify a payment or refund request.

8. Statutory rights

Nothing in this Refund Policy limits any non-excludable statutory rights you may have under applicable law, including mandatory consumer or business rights that apply to a transaction.

9. Contact

For BookMay Business product or subscription questions involving KitVa, contact kitvalimited@gmail.com.

For a dispute involving a service provided by a business to a customer, the customer should normally contact that business first through BookMay or through the contact details shown on its listing.